DONATE NOW

Careers at Fulfill

There is nothing more fulfilling than working every day to end hunger and help our neighbors in need get back on their feet for good.

 

If you are interested in any of the career positions listed below, we would love to hear from you! Please send a cover letter and your resume to careers@fulfillnj.org and indicate in the subject line which position you are applying for.

There is nothing more fulfilling than working every day to end hunger and help our neighbors in need get back on their feet for good.

 

Currently, there are openings at Fulfill. Follow us on social media (@FulfillNJ) for career updates and more!

careers@fulfillnj.org

Human Resources Specialist - Part Time (20-25 Hours)

Job Title:                         Human Resources Specialist – Part Time (20 – 25 hours)
Department:                 Administration
Reports to:                     President & CEO
Classification:              Exempt
Approval Date:            March 30, 2021

SUMMARY:
Fulfill is dedicated to building community awareness and creating an efficient and effective food
distribution network to eliminate hunger. Team members are committed to embodying Fulfill’s values in
all activities. Relationships are based on collaboration & respect. Resources are leveraged in a strategic
and cost effective manner in order to achieve Fulfill’s mission and goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Oversee the full recruitment cycle including developing & editing job requisitions and postings,
    sourcing candidates using digital recruiting strategies and platforms and leading the staff selection
    and on-boarding process
  • Manage all aspects of the following employee benefits areas:
    • Health benefits
    • W4 changes
    • HRA enrollment/employee changes
    • 401 K plan
    • FSA plan
    • Life Insurance
  • Keep staff employment, compensation and benefits files, labor law notices, employee handbook and other related employee information current to comply with Federal and State requirements.
  • Guide department heads and managers in matters concerning employee relations and Human Resources related policies
  • Partner with managers and department heads within the organization to effectively meet hiring goals
  • Provide coaching to staff and management on employment matters
  • Conduct COVID contact tracing and maintain detailed records of potential exposure(s).
  • Uphold a strict level of confidentiality in all matters involving Human Resources
  • Perform other duties and special projects as assigned

QUALIFICATIONS:

    • Bachelor’s degree with a Master’s Degree preferred in Human Resources, Organizational
      Psychology or related field and a minimum of 5 years of Human Resources Generalist or Specialist
      experience with increasing responsibility
    • Knowledge of federal, state, local and related laws governing employment
    • Very detail oriented record keeping and follow up skills is critical
    • Proven experience with employee relations specifically coaching and developing employees
    • Highly motivated and self-directed demonstrating the ability to work well on a team and
      effectively interact with all departments and various levels of the organization to effectively
      complete tasks.
    • Proficiency with Microsoft Office products
    • A strong ability to manage immediate high priorities with long term responsibilities
    • High level of personal integrity, confidentiality and honesty

WORK ENVIRONMENT:
Work is value, goal and deadline oriented; extensive external contact; extensive inter-departmental
communication.

Executive Assistant - Full Time

Job Title:                         Executive Assistant – Full Time
Department:                 Administration
Reports to:                     President & CEO, Chief Operating Officer
Classification:              Non – Exempt
Approval Date:            March 30, 2021

SUMMARY:
Fulfill is dedicated to building community awareness and creating an efficient emergency food
distribution network to eliminate hunger. Team members are committed to embodying Fulfill’s values in
all activities including setting up virtual and in person meetings, coordinating scheduled and assisting
with Board long term projects such as the Strategic Plan.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Coordinate executive communications, including taking calls, responding to emails and interfacing
    with staff, Board of Trustees, and outside partners. Manage logistics of Board activities.
  • Manage all aspects of the CEO’s daily private and public Outlook calendar including printing emails,
    prioritizing emails, follow up on emails, tracking responses and responding to emails on behalf of the
    CEO
  • Schedule meetings and appointments and manage travel itineraries; coordinate meetings and
    briefings for meetings including attendees and subject matter background; this may include taking
    minutes of meetings
  • Research, coordinate and draft correspondence, memos and talking points
  • Coordinate with the management team all CEO and COO events to take place outside of the work place,
    such as golf tournaments, fund-raising events and staff training/appreciation events
  • Meet weekly with other team members and the CEO & COO to ensure smooth operation of the office
  • Maintain an organized filing system of paper and electronic documents
  • Uphold a strict level of confidentiality as you will have access to all levels of confidential information
    both with respect to the CEO & COO and to the employees
  • Develop and sustain a level of professionalism among staff and outside partners/donors/vendors
  • Assist with basic IT support including setting up video conferencing and organizing Fulfill’s equipment
    and technology inventory.
  • Other duties as assigned

QUALIFICATIONS:

    • At least one year of experience in a non-profit organization
    • Advanced experience with Microsoft Office 365 products
    • Advanced written and verbal communication skills
    • Experience with various videoconferencing systems
    • A strong ability to manage immediate high priority items with long term project goals
    • High level of personal integrity, confidentiality  and honesty
    • Ability to work independently and collaboratively to effectively complete tasks
    • High School Diploma or equivalent

WORK ENVIRONMENT:
Work is value, goal and deadline oriented; extensive external contact; extensive inter-departmental
communication.

Fulfill President CEO

About Fulfill  

Fulfill Food Bank (Fulfill) is a non-profit organization advancing food security and alleviating hunger in Ocean and Monmouth counties, New Jersey. Since its founding in 1984 as the Foodbank of Monmouth and Ocean Counties, the organization has grown to provide 13 million meals annually through a network of 300 community-based pantries, soup kitchens, and other community-based programs. Fulfill addresses food insecurity beyond distribution. The organization supports programs to address the primary determinants of food insecurity to include tax refund assistance, SNAP enrollment assistance, affordable healthcare access, job training through its culinary training program, and more. Fulfill is a member of the Feeding America network which is the nation’s largest domestic hunger-relief organization, and works closely with its peers in New Jersey.

Fulfill’s headquarters is located in Neptune, New Jersey and has a satellite location at the B.E.A.T Center in Toms River, New Jersey, a collaborative initiative between Fulfill and the JBJ Soul Kitchen.

Fulfill rose to the challenges created by the COVID-19 pandemic, wherein it saw an unprecedented demand for food and support services in Ocean and Monmouth counties. The broader community generously responded through an increase in donations and volunteer efforts. Fulfill anticipates that this increased level of demand will continue as many people in local communities continue to recover from the economic impact of job loss and family disruptions. Fulfill is developing a three-year strategic plan to assure that it is able to meet this increased need through both its own efforts and in collaboration with partner organizations.

Fulfill seeks a collaborative and passionate leader for its next President/CEO. They will work closely with the board and staff to advance the strategic plan while identifying opportunities for Fulfill’s next phase of growth to include: strengthening the food security eco-system of Ocean and Monmouth counties, seeking new partnerships across the region, engaging and leveraging the board’s skills and role; building organizational capacity and culture and raising and identifying sustainable funds in a continually evolving environment. 

The ideal candidate will be energized by and skilled in development and execution of systems-level strategy, raising the public profile of an organization while building relationships with partners and funders, and advancing an organizational culture of empathy and excellence. Experience in food insecurity and network coordination is preferred. A foundational understanding of the relationship between food insecurity and poverty is a must. Non-local candidates are encouraged to apply.

Overview of the Position    

The President/CEO is the chief executive officer responsible for overall leadership, strategic direction, revenue generation, and management. They have broad authority in consultation with an engaged, knowledgeable board of directors.  They will be poised to take Fulfill to the next level through implementation of the strategic plan, focused on: (1) building on existing and forming new partnerships across the region and state; (2) creating an organizational culture of innovation grounded in trust; and (3) assuring that it has sufficient revenue to 

address the hunger needs of Ocean and Monmouth counties.

In the first year the next President/CEO will be focused on: 

  • Collaboratively leading the implementation of the strategic plan.
  • Convening key actors focused on food security and directly related issues in Ocean and Monmouth counties in order to strengthen the unified response. 
  • Developing a “pantry-first” culture wherein Fulfill provides the resources, support, and guidance for pantry partners to thrive. 
  • Building a process-driven, leader-ful organization where staff have opportunities to grow and thrive. 
  • Securing sustainable revenue to keep pace with community needs and Fulfill’s ambitions.  

Compensation

$180,000 – $195,000 annually with competitive benefits. Relocation allowance will be provided. 

Professional

Characteristics
  • At least 7 years of experience in senior management incorporating operational, financial, programmatic, fundraising, and board and external relations responsibilities.
  • Systems-level strategist skilled in working in a collaborative manner to build relationships with multiple stakeholders including community-based organizations, peers, funders, government decision-makers, etc.
  • Demonstrated ability in fund development, including fundraising strategy, and externally representing the organization in soliciting financial support from individuals, foundations, corporations, and government. 
  • Experience in creating and then leading a cohesive organizational culture and strategy grounded in diversity, equity, and inclusion.
  • Managerial expertise including serving as a strategic thought partner to an established Board.
  • Entrepreneurial person exhibiting high emotional intelligence, capable and comfortable growing an organization and adept at analyzing risk and identifying areas for opportunity.
  • Experience in evaluating operations, finances, staffing model, and programs and, then, implementing improvements in alignment with goals and overall mission.
  • Effective communicator with proven experience working with diverse populations.

Key Responsibilities
  • Strategic Leadership 
    • Develop and maintain a strong understanding of trends in issues related to poverty and food insecurity. 
    • Establish effective, equitable opportunities to address food insecurity in Ocean and Monmouth counties. 
  • Organizational Management
    • Lead implementation of the strategic plan.
    • Empower and manage staff to have the autonomy to lead on their work portfolios and the support to be successful and grow.
    • Develop and advance strategies for staff development and succession.
    • Oversee fiscal management to assure a balanced budget. 
  • External Relations
    • Represent Fulfill as a primary spokesperson to elevate the importance of building food security in Ocean and Monmouth counties.  
    • Nurture and grow partnerships and collaborative relationships with other nonprofits, food banks, government agencies, local businesses, Feeding America, and other food insecurity adjacent organizations. 
    • Work with policymakers at all levels of local, state and federal government to further strategic advocacy priorities in hunger relief.
    • Develop a deep understanding of the non-profit landscape in Ocean and Monmouth counties to seek opportunities for partnership and collaboration.
  • Resource Development & Fiscal Management 
    • Plan for future revenue needs to sustain programs and operations.
    • Work with development staff and Board of Directors to design and conduct ongoing fundraising and development activities, including cultivating major donors and organizational partners.
    • Steward and expand relationships with funders and donors.

Staff

Fulfill currently has a paid staff of 51 full-time and 10 part-time positions that leverage over 2,900 volunteers. The President/CEO has three (3) direct reports: Chief Financial Officer, Chief Operating Officer and the Director of Development & External Relations.

Finances

Fulfill has an annual operating budget of $24.7M from contributed goods (65%), financial contributions (11%), grants (11%), fundraising events (4%), and other sources (9%).  The organization has $14.7M in assets.

Notes

Fulfill is an equal opportunity employer that prioritizes diversity, equity, and inclusion. Fulfill does not discriminate based on ethnicity, race, gender or sexual orientation, and encourages all qualified individuals to apply.  

This profile is intended to indicate the general nature and level of work performed by the President/CEO. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Application process

Email your resume and a one-page cover letter that conveys why you are well suited for this position and how it fits into your career to: Kenille Daniel at Fulfill@diverseforce.com.  No paper copies, please. Application should be emailed by August 2, 2021. This is the final date for applications. Please disregard dates noted elsewhere on the job site. The confirmation of receipt of application will be sent by return email. Interviews of preferred candidates will be arranged forthwith. No phone calls, please.

CDL Driver (Full-Time CONTRACT position available)

Job Title: CDL Driver

Department: Warehouse

Reports to: Operations Manager

Classification: Full-Time – CONTRACT (1 position available)

Date Update: December 1, 2020

About Fulfill:

Fulfill’s mission is to alleviate hunger and build food security in Monmouth & Ocean Counties and to make sure that all people at all times have access to enough nutritious food to maintain an active and healthy life.  Fulfill’s team is dedicated to building community awareness and creating an efficient food distribution network to eliminate hunger. Staff is committed to embodying the values in all activities. Relationships are based on collaboration and respect.  Resources are leveraged in a manner that is strategic and cost effective in order to achieve Fulfill’s mission and goals.

This position is primarily responsible for the timely, efficient and safe pick up and distribution of food and product to the member agencies and donors Fulfill serves.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responsible for the conscientious and safe operation of all warehouse vehicles, weighing and material handling equipment in order to avoid personal injury and damage to product, equipment or facility.
  • Follows established procedures and assigned routes for the timely and efficient pick up and delivery of goods; submits all receipts and vouchers for gas, oil, tolls, and other related expenses; accurately completes daily travel log.
  • According to operating procedures, maintains vehicle in clean, safe, and good condition at all times; completes Vehicle Checklists every morning to ensure fluids, mirrors, lights, tire pressure and overall vehicle is in good operating condition; reports problems or damage to manager immediately; cleans vehicle at the end of day; notifies warehouse supervisor of upcoming vehicle inspection, emissions test, insurance, registration and servicing requirements.
  • Follows established procedures safely and efficiently loads and unloads, accurately accounts for all products received or outgoing, and submits associated documentation including Bills of Lading, invoices and warehouse releases.
  • Maintains scale equipment in clean, secure, safe and overall good operating condition for weighing goods.  Weighs food and products to ensure accuracy of inventory, reporting, and proper food distribution charges are maintained.
  • Follows Fulfill’s procedures to avoid spoilage or contamination of food; checks condition of food, determines acceptability of food, secures all containers, accurately prepares or verifies labels reflecting donor name, date, description, weight and any other relevant data; accurately completes and submits documentation recording receipt of food; safely stores and/or delivers product as required; cleans and stores all food transporting equipment daily.
  • Actively recruits donors, identifies wholesale food distributors while on the road, provides distributor with Fulfill’s cards or brochures and report potential donors to warehouse supervisor to continuously expand the donor network.
  • Demonstrates professionalism and speaks respectfully when interacting with staff, volunteers, community, or agency representatives.

May perform Receiver/Handler duties as required

  • Inspects incoming product to ensure products for accuracy of Bill of Lading, container markings or damage, dates, temperature requirements and pest/contamination in accordance with Fulfill operations.
  • Accurately, efficiently and safely sorts, labels products and receiving labels and stored items on racks, shelves, bins or refrigerated rooms/freezers according to product type size, expiration date or product code.
  • Weighs and records items received from local donors, completes product documentation and stores as necessary.
  • Performs monthly inventory count, as instructed, by physically counting and accurately recording product quantity and type, notifying warehouse supervisor of discrepancies or problems.
  • Maintains a clean, orderly and safe work area at all times including warehouse, grounds, bins and equipment; cleans up spills immediately; keeps walk areas and exits clear; locks and secures equipment and facility as required; notifies manager of problems or needed repairs immediately.
  • Completes and maintains logs for refrigeration/freezer temperature control, quality control, pest control, incoming freight, cleaning, repair and trash.
  • Works with, and may oversee work of volunteers, to complete order processing and customer service, requiring ability to communicate clearly and effectively in explaining procedures or following up with volunteers.
  • May perform other duties as assigned.

QUALIFICATIONS

  • High school degree or equivalent required
  • Able to read and interpret documents, forms, procedures
  • Able to write routine reports, complete forms/logs
  • Possesses basic math skills including addition, subtracting, multiplying and dividing.
  • 2 years related experience
  • Valid NJ driving license and good driving record are required
  • CDL class B license or higher is required
  • Ability to operate material handling, forklift, reach machine, pallet jacks, and scale equipment.  
  • Safety and sound operation of vehicle is essential
  • Follows all Fulfill procedures; demonstrates a commitment to the values, mission and professional integrity.  

WORK ENVIRONMENT

  • Warehouse environment
  • Extensive driving, walking, standing, bending, stooping, kneeling, pushing, pulling, lifting and carrying items weighing in excess of 130 pounds
  • Drives trucks, operates forklift and other material handling equipment regularly exposed to outside weather conditions, fumes, air particles, cold and vibrations; regular contact with volunteers and agencies
  • Periodically works extended hours, nights, and weekends

Delivery Driver

Job Title: Delivery Driver

Department: Administration

Reports to: Chief Financial Officer

Classification: Non-Exempt – Part Time

Date Update: July 12, 2021

About Fulfill:

Fulfill’s mission is to alleviate hunger and build food security in Monmouth & Ocean Counties and to make sure that all people at all times have access to enough nutritious food to maintain an active and healthy life.  Fulfill’s team is dedicated to building community awareness and creating an efficient food distribution network to eliminate hunger.  Staff is committed to embodying the values in all activities.  Relationships are based on collaboration and respect.  Resources are leveraged in a manner that is strategic and cost effective in order to achieve Fulfill’s mission and goals.

This position is primarily responsible for the timely, efficient and safe pick up and distribution of food and product to the clients Fulfill serves.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responsible for the conscientious and safe operation of all company vehicles.
  • Follows established procedures and assigned routes for the timely and efficient pick up and delivery of goods; submits all receipts and vouchers for gas, oil, tolls, and other related expenses; accurately completes daily travel log.
  • According to operating procedures, maintains vehicle in clean, safe, and good condition at all times; completes Vehicle Checklists every morning to ensure fluids, mirrors, lights, tire pressure and overall vehicle is in good operating condition; reports problems or damage to manager immediately; cleans vehicle at the end of day; notifies warehouse supervisor of upcoming vehicle inspection, emissions test, insurance, registration and servicing requirements.
  • Follows established procedures safely and efficiently loads and unloads, accurately accounts for all products received or outgoing, and submits associated documentation.
  • Follows Fulfill’s procedures to avoid spoilage or contamination of food; checks condition of food, determines acceptability of food, secures all containers, accurately prepares or verifies labels reflecting client name, date, description, weight and any other relevant data; accurately completes and submits documentation recording receipt of food; safely stores and/or delivers product as required; cleans and stores all food transporting equipment daily.
  • Demonstrates professionalism and speaks respectfully when interacting with staff, volunteers, community, or agency representatives.
  • May perform other duties as assigned.

QUALIFICATIONS

  • High school degree or equivalent required
  • Able to read and interpret documents, forms, procedures
  • Able to write routine reports, complete forms/logs
  • Possesses basic math skills including addition, subtracting, multiplying and dividing.
  • 2 years related experience
  • Valid NJ driving license and good driving record are required
  • Safety and sound operation of vehicle is essential
  • Follows all Fulfill procedures; demonstrates a commitment to the values, mission and professional integrity.  

WORK ENVIRONMENT

  • Warehouse environment
  • Extensive driving, walking, standing, bending, stooping, kneeling, pushing, pulling, lifting and carrying items weighing up to 25 pounds
  • Drives company vehicles and exposed to outside weather conditions, fumes, air particles, cold and vibrations; regular contact with volunteers and agencies

Development and Database Assistant

Job Title: Development and Database Assistant 

Classification: Full-time Exempt

Department: Development

Reports To: Development Director    

Prepared Date: July 2021

SUMMARY

Fulfill is a nonprofit organization whose mission is to alleviate hunger and build food security in Monmouth and Ocean Counties. Fulfill’s team is dedicated to building community awareness and creating an efficient network of services to eliminate hunger. We are committed to embodying Fulfill’s values in all activities and relationships are based on collaboration and respect.

Fulfill’s Development team builds community awareness of Fulfill’s work related to food insecurity, and raises funds from a variety of sources for Fulfill programs to alleviate hunger and build food security. This position provides critical database support and helps the Team in all aspects of Development to maximize revenue generation from a variety of sources to support program efforts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Receives spreadsheet and copies of mail received at Fulfill from Finance. Enters donor data to Raiser’s Edge system reconciling total amount received against Finance batch spreadsheet.  
  • Assists Development & Database Specialist in maintaining accurate records in database, including adding new donors, revising addresses, phone numbers and emails for existing donors, reviewing returned mail and making adjustments, merging or making donors inactive as needed.
  • Assists with reconciliation for major events such as Gala, Chop Hunger, Golf Event, Etc.
  • Manages order tracking and fulfillment of Holiday Ornaments.
  • Generates thank you letters through Raiser’s Edge on a timely basis and with accuracy. 
  • Supervises volunteer staff for stuffing thank you letters and special projects (e.g., saving 1K+ letters to donor records).
  • Prepares annual tax letters for monthly donors and as requested.
  • Completes matching gift forms from donors and confirms matching gifts in employer portals. Note matching gifts details in donor records.
  • Connects with donors via phone and email to process donations and answer questions about gifts and/or Fulfill programs.
  • Supports finance with searching records and documentation as needed
  • Assists with Fulfill events in various capacities.
  • Demonstrates a professional demeanor in all interactions with corporate, government, agencies representatives, volunteers, Board members and community.  
  • Maintains a good working knowledge of Fulfill policies and Development programs in order to provide accurate and appropriate support.
  • Answers phone inquiries, performs general clerical duties. Monitors letterhead and other supplies for mailings.
  • Works with Fulfill staff members on projects and provides back up support to other departments as needed and assigned.

QUALIFICATIONS

College Degree: BA/BS 

Preferred three years’ experience with database management and use of Raiser’s Edge or similar fundraising software system. 

Good communication, organization, and telephone skills are required. Detail oriented, able to handle multiple priorities and work independently under general supervision. Proficiency in MS Word, MS Office, particularly Excel, data entry and use of computers. Raiser’s Edge or similar fundraising software experience a must. Demonstrates a commitment to Fulfill’s values, mission and professional integrity.

WORK ENVIRONMENT

Work is value, goal and deadline driven; extensive computer and phone work, walking, standing, bending, stooping, kneeling, lifting and carrying items weighing in excess of 20 pounds; frequent contact with volunteers, committee and Board members, staff, donors, media/vendors and agencies; periodically works extended hours.

Warehouse Associate (Full-Time CONTRACT position available)

Job Title: Warehouse Associate

Department: Operations

Reports to: Operations Manager

Classification: Full-Time – CONTRACT

Date Update: December 1, 2020

About Fulfill:

Fulfill’s mission is to alleviate hunger and build food security in Monmouth & Ocean Counties and to make sure that all people at all times have access to enough nutritious food to maintain an active and healthy life.  Fulfill’s team is dedicated to building community awareness and creating an efficient food distribution network to eliminate hunger. Staff is committed to embodying the values in all activities. Relationships are based on collaboration and respect.  Resources are leveraged in a manner that is strategic and cost effective in order to achieve Fulfill’s mission and goals.

As a member of the Operation Team, the Warehouse Associate plays an important role in ensuring the highest level of inventory accuracy and the overall efficiency of the warehouse and the associated functions of the warehouse.  The Warehouse Associate is responsible for order fulfillment, receiving and other general warehouse duties as assigned. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • According to established guidelines and the appropriate “pick” sheet, accurately and thoroughly fulfill inventory order requests.
  • Accurately accounts for all products received; completes receiving forms for inventory documentation
  • Inspects incoming product to ensure products for accuracy of Bill of Lading, container markings or damage, dates, temperature requirements and pest/contamination in accordance with Feeding America and Fulfill.
  • Accurately, efficiently and safely stores items on racks, shelves, bins or refrigerated rooms/freezers according to product type, size, and expiration date or product code.
  • Utilize conscientious and safe handling of all warehouse material handling equipment including pallet jacks, hand dollies and forklift in order to avoid personal injury to self, others and damage to product, equipment or facility.
  • Remain knowledgeable of current inventory and inventory levels.  Performs monthly inventory count, as instructed, by physically counting and accurately recording product quantity and type, notifying supervisor and/or manager immediately of discrepancies or problems.
  • Works with Operations Manager for accurate and timely completion of daily, weekly, monthly, quarterly and yearly reports.
  • Maintain a clean, orderly and safe work area at all times including warehouse, grounds, bins and equipment; cleans up spills immediately; keeps walk areas and exits clear; locks and secures equipment and facility as required; notifies supervisor of problems or needed repairs immediately. 
  • Works with and may oversee work of volunteers to complete order processing and customer service, requiring ability to communicate clearly and effectively in explaining procedures or following up with volunteers.
  • Demonstrates professionalism and speaks respectfully when interacting with staff, volunteers and the general public. 
  • Adheres to all AIB, Feeding America, DOH, DOA and OHSA standards.
  • May perform other duties as assigned.

QUALIFICATIONS

  • High School Diploma or GED required.  
  • Experience in a warehouse environment preferably in the food industry.
  • Ability to read and write in English and at a level that is generally accepted as literate. 
  • Possess basic math skills including adding, subtracting, multiplying and dividing.
  • Must be willing to be certified on all power equipment and have the ability to operate material handling equipment such as dollies and pallet jacks, forklifts, etc..
  • Microsoft Office (Excel, Word) preferred. 
  • High level of personal integrity and honesty.

WORK ENVIRONMENT

Warehouse environment: extensive walking, standing, bending, stooping, kneeling, pushing, pulling, lifting and carrying items weighing in excess of 70 pounds; operates material handling equipment; regularly exposed to variable weather conditions from mild to extreme heat and cold, fumes, air particles, contact with volunteers and customers; periodically works extended hours.

Resource Connections Outreach Specialist

Title: Resource Connections Outreach Specialist

Department: Advocacy & Programs

Reports to: Resource Connections Team Supervisor

Status: Full time, exempt

Fulfill (formerly the FoodBank of Monmouth and Ocean Counties) is a nonprofit organization whose mission is to alleviate hunger and build food security in Monmouth and Ocean Counties. Fulfill’s team is dedicated to building community awareness and creating an efficient network of services to eliminate hunger. We are committed to embodying Fulfill’s values in all activities and relationships are based on collaboration and respect.

The Resource Connections Specialist assists low and middle income individuals with applications for the Supplemental Nutrition Assistance Program (SNAP) and affordable health insurance (Marketplace or GetCovered NJ), free tax preparation through the Volunteer Income Tax Assistance (VITA) program and other benefits or services at multiple outreach sites in the community. The percentage of time devoted to each service will vary depending on Fulfill’s priorities.

Qualifications:

  • High School degree required; college degree preferred.
  • Bi-Lingual in English and Spanish, French, Mandarin, Chinese or Portuguese preferred.
  • 3-5 years of experience related to counseling, customer service or social work.
  • Experience providing assistance to clients with SNAP, GetCovered NJ and/or VITA benefits.
  • Strong writing and communications skills.
  • Intermediate knowledge of Microsoft Office (Word, Excel, Power Point, Outlook).
  • Valid driver’s license and reliable transportation is required for work at other locations

The Resource Connections Outreach Specialist duties include the following:

Outreach

  • Participates in training and updates to learn about SNAP and other benefits as needed, obtaining any certifications if required.
  • Travels to multiple sites in the community to provide assistance to clients with SNAP and other benefits,
  • Submits applications for SNAP and other benefits through the One-App or other application processes as available,
  • Assists clients with health insurance, resolving issues and submitting applications for the Marketplace or NJ FamilyCare.
  • Ensures client has all necessary documents for tax preparation and prepares tax returns, if involved with the VITA program.
  • Refers clients to other assistance they may be eligible for (utilities, WIC etc)
  • Provides information about SNAP and various benefits at community outreach events.
  • Advocates for client with social services or other agencies to ensure they receive the benefits they are eligible for, communicates and collaborates with other members of the Resource Connections Team.
  • Other duties related to the Resource Connections program as needed.

Quality & Compliance

  • Maintains confidentiality of client information among non-involved parties.
  • Ensures every client signs a release of information to input their data into Fulfill’s secure database or to follow up with local offices regarding applications when needed.
  • Maintains Fulfill’s secure database accurately to track services provided.
  • Follows up with the client regarding benefits received and enter outcomes into database.
  • Compiles, maintains and communicates timely reports for program stakeholders as required.

Community Relations

  • Assists in working with county and state food stamp offices, sharing relevant information and advocating on client’s behalf.
  • Maintains good relationships with staff and volunteers at outreach sites, and referral organizations.

Caseload Management

  • Acts as a resource to agencies and clients, providing links to resources and services.
  • Maintains consistent, professional contact with agencies; adheres to professional and ethical guidelines in all client interactions.

Miscellaneous

  • Provides back up support to other departments as needed.
  • Performs other assignments as required.
X