Careers at Fulfill

Job Title: CDL Driver

Department: Warehouse

Reports to: Operations Manager

Classification: Full-Time – CONTRACT (1 position available)

Date Update: December 1, 2020

About Fulfill:

Fulfill’s mission is to alleviate hunger and build food security in Monmouth & Ocean Counties and to make sure that all people at all times have access to enough nutritious food to maintain an active and healthy life.  Fulfill’s team is dedicated to building community awareness and creating an efficient food distribution network to eliminate hunger. Staff is committed to embodying the values in all activities. Relationships are based on collaboration and respect.  Resources are leveraged in a manner that is strategic and cost effective in order to achieve Fulfill’s mission and goals.

This position is primarily responsible for the timely, efficient and safe pick up and distribution of food and product to the member agencies and donors Fulfill serves.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for the conscientious and safe operation of all warehouse vehicles, weighing and material handling equipment in order to avoid personal injury and damage to product, equipment or facility.
• Follows established procedures and assigned routes for the timely and efficient pick up and delivery of goods; submits all receipts and vouchers for gas, oil, tolls, and other related expenses; accurately completes daily travel log.
• According to operating procedures, maintains vehicle in clean, safe, and good condition at all times; completes Vehicle Checklists every morning to ensure fluids, mirrors, lights, tire pressure and overall vehicle is in good operating condition; reports problems or damage to manager immediately; cleans vehicle at the end of day; notifies warehouse supervisor of upcoming vehicle inspection, emissions test, insurance, registration and servicing requirements.
• Follows established procedures safely and efficiently loads and unloads, accurately accounts for all products received or outgoing, and submits associated documentation including Bills of Lading, invoices and warehouse releases.
• Maintains scale equipment in clean, secure, safe and overall good operating condition for weighing goods.  Weighs food and products to ensure accuracy of inventory, reporting, and proper food distribution charges are maintained.
• Follows Fulfill’s procedures to avoid spoilage or contamination of food; checks condition of food, determines acceptability of food, secures all containers, accurately prepares or verifies labels reflecting donor name, date, description, weight and any other relevant data; accurately completes and submits documentation recording receipt of food; safely stores and/or delivers product as required; cleans and stores all food transporting equipment daily.
• Actively recruits donors, identifies wholesale food distributors while on the road, provides distributor with Fulfill’s cards or brochures and report potential donors to warehouse supervisor to continuously expand the donor network.
• Demonstrates professionalism and speaks respectfully when interacting with staff, volunteers, community, or agency representatives.

May perform Receiver/Handler duties as required

• Inspects incoming product to ensure products for accuracy of Bill of Lading, container markings or damage, dates, temperature requirements and pest/contamination in accordance with Fulfill operations.
• Accurately, efficiently and safely sorts, labels products and receiving labels and stored items on racks, shelves, bins or refrigerated rooms/freezers according to product type size, expiration date or product code.
• Weighs and records items received from local donors, completes product documentation and stores as necessary.
• Performs monthly inventory count, as instructed, by physically counting and accurately recording product quantity and type, notifying warehouse supervisor of discrepancies or problems.
• Maintains a clean, orderly and safe work area at all times including warehouse, grounds, bins and equipment; cleans up spills immediately; keeps walk areas and exits clear; locks and secures equipment and facility as required; notifies manager of problems or needed repairs immediately.
• Completes and maintains logs for refrigeration/freezer temperature control, quality control, pest control, incoming freight, cleaning, repair and trash.
• Works with, and may oversee work of volunteers, to complete order processing and customer service, requiring ability to communicate clearly and effectively in explaining procedures or following up with volunteers.
• May perform other duties as assigned.

QUALIFICATIONS

• High school degree or equivalent required
• Able to read and interpret documents, forms, procedures
• Able to write routine reports, complete forms/logs
• Possesses basic math skills including addition, subtracting, multiplying and dividing.
• 2 years related experience
• Valid NJ driving license and good driving record are required
• CDL class B license or higher is required
• Ability to operate material handling, forklift, reach machine, pallet jacks, and scale equipment.  
• Safety and sound operation of vehicle is essential
• Follows all Fulfill procedures; demonstrates a commitment to the values, mission and professional integrity.  

WORK ENVIRONMENT

• Warehouse environment
• Extensive driving, walking, standing, bending, stooping, kneeling, pushing, pulling, lifting and carrying items weighing in excess of 130 pounds
• Drives trucks, operates forklift and other material handling equipment regularly exposed to outside weather conditions, fumes, air particles, cold and vibrations; regular contact with volunteers and agencies
• Periodically works extended hours, nights, and weekends

Job Title: Warehouse Associate

Department: Operations

Reports to: Operations Manager

Classification: Full-Time – CONTRACT

Date Update: December 1, 2020

About Fulfill:

Fulfill’s mission is to alleviate hunger and build food security in Monmouth & Ocean Counties and to make sure that all people at all times have access to enough nutritious food to maintain an active and healthy life.  Fulfill’s team is dedicated to building community awareness and creating an efficient food distribution network to eliminate hunger. Staff is committed to embodying the values in all activities. Relationships are based on collaboration and respect.  Resources are leveraged in a manner that is strategic and cost effective in order to achieve Fulfill’s mission and goals.

As a member of the Operation Team, the Warehouse Associate plays an important role in ensuring the highest level of inventory accuracy and the overall efficiency of the warehouse and the associated functions of the warehouse.  The Warehouse Associate is responsible for order fulfillment, receiving and other general warehouse duties as assigned. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• According to established guidelines and the appropriate “pick” sheet, accurately and thoroughly fulfill inventory order requests.
• Accurately accounts for all products received; completes receiving forms for inventory documentation
• Inspects incoming product to ensure products for accuracy of Bill of Lading, container markings or damage, dates, temperature requirements and pest/contamination in accordance with Feeding America and Fulfill.
• Accurately, efficiently and safely stores items on racks, shelves, bins or refrigerated rooms/freezers according to product type, size, and expiration date or product code.
• Utilize conscientious and safe handling of all warehouse material handling equipment including pallet jacks, hand dollies and forklift in order to avoid personal injury to self, others and damage to product, equipment or facility.
• Remain knowledgeable of current inventory and inventory levels.  Performs monthly inventory count, as instructed, by physically counting and accurately recording product quantity and type, notifying supervisor and/or manager immediately of discrepancies or problems.
• Works with Operations Manager for accurate and timely completion of daily, weekly, monthly, quarterly and yearly reports.
• Maintain a clean, orderly and safe work area at all times including warehouse, grounds, bins and equipment; cleans up spills immediately; keeps walk areas and exits clear; locks and secures equipment and facility as required; notifies supervisor of problems or needed repairs immediately. 
• Works with and may oversee work of volunteers to complete order processing and customer service, requiring ability to communicate clearly and effectively in explaining procedures or following up with volunteers.
• Demonstrates professionalism and speaks respectfully when interacting with staff, volunteers and the general public. 
• Adheres to all AIB, Feeding America, DOH, DOA and OHSA standards.
• May perform other duties as assigned.

QUALIFICATIONS

• High School Diploma or GED required.  
• Experience in a warehouse environment preferably in the food industry.
• Ability to read and write in English and at a level that is generally accepted as literate. 
• Possess basic math skills including adding, subtracting, multiplying and dividing.
• Must be willing to be certified on all power equipment and have the ability to operate material handling equipment such as dollies and pallet jacks, forklifts, etc..
• Microsoft Office (Excel, Word) preferred. 
• High level of personal integrity and honesty.

WORK ENVIRONMENT

Warehouse environment: extensive walking, standing, bending, stooping, kneeling, pushing, pulling, lifting and carrying items weighing in excess of 70 pounds; operates material handling equipment; regularly exposed to variable weather conditions from mild to extreme heat and cold, fumes, air particles, contact with volunteers and customers; periodically works extended hours.

Title: Resource Connections Outreach Specialist

Department: Advocacy & Programs

Reports to: Resource Connections Team Supervisor

Status: Full time, exempt

Fulfill (formerly the FoodBank of Monmouth and Ocean Counties) is a nonprofit organization whose mission is to alleviate hunger and build food security in Monmouth and Ocean Counties. Fulfill’s team is dedicated to building community awareness and creating an efficient network of services to eliminate hunger. We are committed to embodying Fulfill’s values in all activities and relationships are based on collaboration and respect.

The Resource Connections Specialist assists low and middle income individuals with applications for the Supplemental Nutrition Assistance Program (SNAP) and affordable health insurance (Marketplace or GetCovered NJ), free tax preparation through the Volunteer Income Tax Assistance (VITA) program and other benefits or services at multiple outreach sites in the community. The percentage of time devoted to each service will vary depending on Fulfill’s priorities.

Qualifications:

• High School degree required; college degree preferred.
• Bi-Lingual in English and Spanish, French, Mandarin, Chinese or Portuguese preferred.
• 3-5 years of experience related to counseling, customer service or social work.
• Experience providing assistance to clients with SNAP, GetCovered NJ and/or VITA benefits.
• Strong writing and communications skills.
• Intermediate knowledge of Microsoft Office (Word, Excel, Power Point, Outlook).
• Valid driver’s license and reliable transportation is required for work at other locations

The Resource Connections Outreach Specialist duties include the following:

Outreach

• Participates in training and updates to learn about SNAP and other benefits as needed, obtaining any certifications if required.
• Travels to multiple sites in the community to provide assistance to clients with SNAP and other benefits,
• Submits applications for SNAP and other benefits through the One-App or other application processes as available,
• Assists clients with health insurance, resolving issues and submitting applications for the Marketplace or NJ FamilyCare.
• Ensures client has all necessary documents for tax preparation and prepares tax returns, if involved with the VITA program.
• Refers clients to other assistance they may be eligible for (utilities, WIC etc)
• Provides information about SNAP and various benefits at community outreach events.
• Advocates for client with social services or other agencies to ensure they receive the benefits they are eligible for, communicates and collaborates with other members of the Resource Connections Team.
• Other duties related to the Resource Connections program as needed.

Quality & Compliance

• Maintains confidentiality of client information among non-involved parties.
• Ensures every client signs a release of information to input their data into Fulfill’s secure database or to follow up with local offices regarding applications when needed.
• Maintains Fulfill’s secure database accurately to track services provided.
• Follows up with the client regarding benefits received and enter outcomes into database.
• Compiles, maintains and communicates timely reports for program stakeholders as required.

Community Relations

• Assists in working with county and state food stamp offices, sharing relevant information and advocating on client’s behalf.
• Maintains good relationships with staff and volunteers at outreach sites, and referral organizations.

Caseload Management

• Acts as a resource to agencies and clients, providing links to resources and services.
• Maintains consistent, professional contact with agencies; adheres to professional and ethical guidelines in all client interactions.

Miscellaneous

• Provides back up support to other departments as needed.
• Performs other assignments as required.

Job Title: Sort Room Coordinator

Classification: Full Time, Non-Exempt

Department: Operations

Reports To: Operations Manager

Revised Date: March 13, 2020

SUMMARY:

The Fulfill team is dedicated to building community awareness and creating an efficient food distribution to eliminate hunger. Staff is committed to embodying Fulfill’svalues in all activities. Relationships are based on collaboration and respect. Resources are leveraged in a manner that is strategic and cost effective in order to achieve the mission and goals of Fulfill.

The Sort Room Coordinator will work collaboratively with a strong volunteer base of individuals and group members to provide direct coordination of the receipt, inspection, handling, storage and distribution of salvage product through Fulfill to member agencies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinates the daily activities involved in the receipt, inspection, cleaning/sanitizing, lining boxes, and labeling, recording counts of boxes, packing categorizing, weighing and movement of salvage products received from local donors.
• Facilitates the introduction and oversight of Fulfill procedures to volunteers and warehouse staff. Monitors and assesses adherence to the standards in place and determines when additional training may be necessary in conjunction with Operations Manager.
• Partners with Community Engagement Coordinator to identify volunteer opportunities and to develop and implement a plan for volunteer initiatives. Reviews volunteer schedules to maximize efficiency and productivity.
• Directs the movement of salvage into the salvage isolation room for sorting, using forklift or pallet jack, unloads and moves product into racks following established operational and safety procedures.
• Reviews receiving documents for accuracy, matches up with product, dates and signage complete and maintain trash log in accordance with Fulfill procedures, complete data entry, and report problems to Operations Manager in order to accurately record and track product in the Fulfill system.
• Performs and oversees the sorting and inspection of products using visual inspection to ascertain contamination, infestation, expiration or spoilage; accepts or rejects products based on inspection to insure Fulfill requirements are met.
• Performs quality control functions, including random audits, recording discrepancies, retrains volunteers as appropriate, and performs final check of boxes before product leaves the facility for mislabeling, breakage, expiration or contamination; insures paperwork accurately reflects product orders.
• Sets up and maintains salvage warehouse layout design and storage racks to maximize space; establishes appropriate labeling to properly store and locate product; oversees the physical inventory counts to verify product levels and track/reduce losses.
• Advises Operations Manager of uncategorized or slow moving products and moves merchandise to assigned areas.
• Remains knowledgeable in all Fulfill products. Maintains up to date knowledge of salvage management procedures in order to implement ways to improve and maximize efficiency.
• Conducts facility inspections for pest control and cleanliness; inspects traps, completes pest control log, and works with Pest Control contractors to eliminate and prevent problems.
• Conduct equipment inspections to ensure equipment and facility are operational; advises Operations Manager of malfunctions, breakdowns and needed repair or replacement.
• Completes cleaning logs and performs or oversees the cleaning, disinfecting, sweeping, mopping of salvage section of warehouse in accordance with Fulfill procedures and to insure Board of Health requirements are met.
• Works with Operations Manager to obtain approval for expenditures for purchases, supplies, maintenance of equipment or salvage facility area in accordance with established guidelines; identifies ways of reducing expenses and improving efficiency.
• Builds good working relationships with Community Engagement Coordinator, volunteers, groups and Fulfill staff.
• Maintains CSFP inventory, produces allotted number of CSFP boxes each month, using appropriate specified products.
• Accurately receives and coordinates CSFP inventory to Logistics Supervisor.
• Other inventory duties as assigned including CERES software usage

SCOPE

Responsible for effective collaboration with Fulfill staff and management of external volunteers. Directly coordinates approximately 20-25 volunteers at a time; indirectly may coordinate with warehouse staff as assigned to salvage function.

QUALIFICATIONS

• At least 1 year Warehouse experience preferably at a food related industry.
• Ability to operate forklift, pallet jack.
• Strong interpersonal and communication skills.
• Ability to build and maintain relationships with volunteers, and collaborate with a high level of engagement
• Commitment to the Fulfill’s values and mission are essential.
• Self-motivated.
• Safe Food handling certification within required time period.
• Excellent working knowledge of Microsoft office suite.
• Ability to read, write and communicate clearly and effectively.
• Good organizational skills and attention to detail required.
• Knowledgeable of warehouse operation, safety, and regulatory compliance issues desirable.
• Able to handle multiple priorities, and effectively work with a diverse group of volunteers and staff.
• A high level of personal and professional integrity is essential.

WORK ENVIRONMENT

Goal and deadline oriented; extensive external contact with volunteers and agencies; periodically works extended hours. Warehouse environment; extensive walking, standing, bending, lifting and carrying items weighing up to 50 pounds.