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Careers at Fulfill

There is nothing more fulfilling than working every day to end hunger and help our neighbors in need get back on their feet for good.

 

If you are interested in any of the career positions listed below, we would love to hear from you! Please send a cover letter and your resume to careers@fulfillnj.org and indicate in the subject line which position you are applying for.

There is nothing more fulfilling than working every day to end hunger and help our neighbors in need get back on their feet for good.

 

Currently, there are no openings at Fulfill. email for career updates and more!

careers@fulfillnj.org

Fulfill’s mission is to alleviate hunger and build food security in Monmouth & Ocean Counties and to make sure that all people at all times have access to enough nutritious food to maintain an active and healthy life.  We are dedicated to building community awareness and creating an efficient food distribution network to eliminate hunger.  Our staff is committed to embodying the values in all activities.  

We are looking to fill a Network Engagement Associate role at our Neptune, NJ location. Fulfill’s Network Engagement Team (NET) works with almost 300 partner agencies and programs which receive emergency food for their clients from Fulfill’s Food Distribution Center.  This position provides support for the coordination of all aspects of Fulfill’s relationships with its agencies, and daily activities in the office. As a member of the Network Engagement Team, Associate works with partner agencies and programs which receive emergency food for their clients from Fulfill’s Food Distribution Center.  In this role, you will coordinate all aspects of The Emergency Food Assistance Program (TEFAP) reporting, ensuring report accuracy and issue resolution, as well as performing monthly allocations of government commodities. In addition, you will resolve customer service concerns with Fulfill agencies, especially regarding online agency orders through Agency Express, and the Client Management Tool as well as manage problems involving missing/damaged items, reporting or billing discrepancies, and determine appropriate action and assist with recruiting agencies in underserved areas.

Qualified candidates will have a minimum of two years of experience working for a non-profit organization.  Must be able to read and write in English and at a level that is generally accepted as literate (bi-lingual English/Spanish a plus) along with a valid driver’s license and reliable transportation for occasional work at other locations. 

Qualified candidates should send a resume to mikee@creativeworkforce.com 

Equal Opportunity Employer 

Fulfill’s mission is to alleviate hunger and build food security in Monmouth & Ocean Counties and to make sure that all people at all times have access to enough nutritious food to maintain an active and healthy life.  We are dedicated to building community awareness and creating an efficient food distribution network to eliminate hunger.  Our staff is committed to embodying the values in all activities.  

The Resource Connections Manager manages the Resource Connections Outreach Specialists, as they provide assistance for low- and moderate-income clients to gain access to a variety of benefits and services.  These services include application assistance with the Supplemental Nutrition Assistance Program (SNAP), health insurance (Marketplace and NJ FamilyCare), and other benefits and services that would help households build food security. In this role, you will  supervise the Resource Connections staff at multiple sites in the community as they provide assistance to clients, ensure coordination and organization for all aspects of the Resource Connections Program, arrange, schedule and oversee Resource Connections Programs, travel to our Resource Connections Outreach sites  and delegates roles, responsibilities and tasks to outreach employees based on program needs.  You will also ensure an adequate level of training for outreach staff.  In addition to connecting individuals with services, you will keep current on benefit rules and available resources in Monmouth and Ocean Counties, maintain confidentiality of client information among non-involved parties, oversee and ensure staff follows up to collect release information for entry into Fulfill’s secure database, or to follow up with local offices regarding applications when needed. 

Qualified candidates will have a minimum of 3-5 years of experience managing a team responsible for counseling, social services or customer service, along with experience providing assistance with SNAP, GetCoveredNJ or other Federal, State or local benefit plans.   Must have strong verbal and written communication skills  (bi-lingual Spanish, French, Mandarin, or Portuguese a plus) along with a valid driver’s license and reliable transportation for occasional work at other locations.  Must be willing to drive the Benefits Bus after appropriate training. 

Qualified candidates should send a resume to ginap@creativeworkforce.com  

Fulfill is an equal opportunity employer committed to diversity, equity, and inclusion. We encourage qualified individuals from all backgrounds to apply for this position. 

Job Title:   Vice President of Community Impact

Department: Community Impact

Reports to:   President and CEO 

Classification:  Full-time, Exempt

Date Updated: September 2022

About Fulfill

Fulfill’s mission is to alleviate hunger and build food security in Monmouth & Ocean Counties and to make sure that all people at all times have access to enough nutritious food to maintain an active and healthy life. Fulfill has an employee base of over 50 employees.

Our headquarters is in Neptune with a satellite branch (The BEAT Center) in Toms River. This position will split time in both locations.

Job Summary

Fulfill seeks a dynamic program leader and relationship-builder for our Vice President of Community Impact. Reporting to the President and CEO, this position is a key member of our senior management team and an active participant in making strategic decisions affecting the organization. The VP of Community Impact provides leadership, strategic direction, and management for the portfolio of programs and partnerships that offer the communities and individuals we serve access to the resources and food that they say they need in order to thrive. By building feedback loops and evaluation metrics, the VP of Community Impact also works to ensure Fulfill holds itself accountable to its programs and services-related impact goals. Taking a collective impact approach to addressing food and nutrition insecurity, the successful candidate will help identify and cultivate new partnerships to better reach our food-insecure neighbors and to leverage our programs and services for greater impact.

Job Responsibilities

Strategy and Planning

  • In collaboration with the President & CEO, provides leadership, vision building and strategic guidance for Fulfill’s programmatic areas.
  • Effectively defines and implements partnership and program activities in the pursuit of four strategic goals: 1) a strong, resilient pantry network; 2) a collective impact approach to addressing food insecurity; 3) sustainable revenue; and 4) a culture that attracts and develops top, diverse talent.
  • Continuously informs Fulfill’s public policy agenda based on on-the-ground programmatic experience reflecting need and lived experience.
  • Actively collaborates with the senior management team in short- and long-term work-planning and budgeting in fulfilling the overall organizational mission.

Acts as the staff resource for the Agency Partner Committee of the Board of Trustees (a working committee of Board members, agency partners, and Fulfill staff), effectively communicating and presenting critical matters to the Board. Participates in board and committee meetings as requested.

  • Provides relevant reports to CEO, Board, funders and/or others as needed.
  • Develops budgets, calendars, action plans, materials and processes to enhance impact.

Serving Network and Neighbors 

  • Oversees all aspects of Fulfill’s programmatic work, including compliance and capacity building for our network of charitable food distribution sites, benefits outreach and application assistance, child and senior nutrition programs, workforce development, garden education, and direct distributions. 
  • Plans, implements and evaluates program strategies, prioritizing client experience and equitable access to nutritious food and resources.
  • Establishes and develops measurement systems for outcome and impact metrics across all program areas; analyzes program operational data to identify, plan, and implement changes to increase reach, and decrease service delivery gaps.
  • Engages Agency Partner Committee of the Board of Trustees to develop and execute a grant-making strategy to build the capacity and resiliency of Fulfill’s agency partner network.
  • Ensures compliance with contract requirements from funders, including government agencies and Feeding America.
  • Works closely with Finance and Development colleagues on grant applications and reports, ensuring timely and accurate submissions.
  • Works closely with the Operations Department to ensure that product quality and availability meet program needs and priorities.

Collaborating for Impact

  • Cultivates current and new innovative community partnerships (eg, government, schools, healthcare, etc.) to foster collaboration and build capacity to achieve long-term food security goals in Monmouth and Ocean Counties.
  • Convenes and/or participates in multi-stakeholder coalitions to develop and implement community-wide food security goals.
  • Prioritizes resources and efforts on people and communities disproportionately experiencing food insecurity.
  • Designs program strategies that integrate multi-partner, system change models.
  • In partnership with Development, identifies grant opportunities to support collaborative initiative(s); assists in grant writing activities, including research, developing program logic models, and budgets.
  • Represents the organization at community meetings, and at public events and meetings at the request of the President & CEO.

Management and Supervision

  • Builds and grows the Community Impact team to support the goals, strategies and desired outcomes of the strategic plan. 
  • Hires, trains, and motivates a diverse and competent staff committed to the mission and values of Fulfill. Coaches and develops staff to maximize performance, completes performance reviews and makes recommendations to the President and CEO affecting salary and employment decisions.
  • Mentors team members in the creation and implementation of metrics to improve processes, outcomes and impact.  
  • Manages the Community Impact Department in a fiscally sound manner by ensuring that the appropriate staffing, systems, internal controls, policies and procedures are in place to support programmatic goals. 
  • Leads, supervises, and supports the department with equity, diversity, and inclusion as core values.

Qualifications

  • A minimum of five years’ management experience required for this position, preferably in human services, social work, public health or related fields.
  • Strong understanding of the socioeconomic factors that contribute to food insecurity.
  • Demonstrated capacity to develop and play a leadership role in strategic partnerships and working relationships with a broad range of diverse stakeholders across the community, including philanthropic, business and government sectors.
  • Exceptional analytical and organizational skills, including experience applying outcome measurement principles and practices.
  • Knowledgeable about the human services community in Monmouth and Ocean Counties preferred.
  • Excellent written, oral and interpersonal communication skills.
  • Technical aptitude in Microsoft Office (Microsoft Word, Excel and PowerPoint) and warehouse management software (prior experience with CERES a plus).
  • Must possess strong facilitation and consensus building skills.
  • Demonstrated experience in managing people and budgets.
  • Reliable transportation and valid driver’s license required.

Personal Qualities

  • A strategist who is adept at planning, prioritizing, multi-tasking, organizing and following through while remaining highly energetic and focused.
  • A team builder with strong skills in management and leadership.
  • Highly motivated, self-directed, and willing to work hands-on.
  • Committed to be enthusiastic about Fulfill’s mission and programs.
  • Entrepreneurial, resourceful and flexible.
  • Straightforward and diplomatic, sharing information readily, listening as well as giving advice and respecting the abilities of others.
  • Takes ownership of work; embraces accountability and continuous improvement.
  • Values integrity and honesty.
  • Possesses a sense of humor.

Compensation and Work Environment

The salary for this position is in the range of $110,000 – $130,000, commensurate with experience.  Excellent benefits.  Fulfill is an equal opportunity employer committed to diversity, equity, and inclusion. We encourage qualified individuals from all backgrounds to apply for this position. 

Work is value, goal and deadline-oriented; some travel, driving, walking, standing, bending, lifting and carrying items weighing in excess of 20 pounds; computer work; some extended hours.  This position works in a professional office as well as a warehouse environment.

TO APPLY, please send your resume and cover letter to talent@munshinegroup.com.

Fulfill’s mission is to alleviate hunger and build food security in Monmouth & Ocean Counties and to make sure that all people at all times have access to enough nutritious food to maintain an active and healthy life.  We are dedicated to building community awareness and creating an efficient food distribution network to eliminate hunger.  Our staff is committed to embodying the values in all activities.  

We are looking to fill a Warehouse Associate role in our Neptune, NJ location.  As a member of the Operations Team, the Warehouse Associate plays an important role in ensuring the highest level of inventory accuracy and the overall efficiency of the warehouse and the associated functions of the warehouse.  The Warehouse Associate is responsible for order fulfillment, receiving and other general warehouse duties as assigned.  In this role, you will fill inventory requests for our agency partners, and account for all products received.  You will inspect incoming products to ensure they match the order, that there is no damage, and that the delivery meets date and temperature requirements and pest/contamination in accordance with Feeding America and Fulfill.  In addition, you will work with the Operations Manager for accurate and timely completion of daily, weekly, monthly, quarterly and yearly reports.

Qualified candidates must have some warehouse experience, preferably in the Food Industry.    Must be able to read and write in English and at a level that is generally accepted as literate and possess basic math skills including adding, subtracting, multiplying and dividing. In addition, you must be willing to be certified on all power equipment and have the ability to operate material handling equipment such as dollies and pallet jacks, forklifts, etc..

Our warehouse environment requires extensive walking, standing, bending, stooping, kneeling, pushing, pulling, lifting and carrying items weighing in excess of 70 pounds.  You will regularly be exposed to variable weather conditions from mild to extreme heat and cold, fumes, and air particles.  

Qualified candidates should send a resume to ginap@creativeworkforce.com 

Equal Opportunity Employer 

Job Title: CDL Driver

Department: Warehouse

Reports to: Operations Manager

Classification: Full-Time – CONTRACT (1 position available)

Date Update: December 1, 2020

About Fulfill:

Fulfill’s mission is to alleviate hunger and build food security in Monmouth & Ocean Counties and to make sure that all people at all times have access to enough nutritious food to maintain an active and healthy life.  Fulfill’s team is dedicated to building community awareness and creating an efficient food distribution network to eliminate hunger. Staff is committed to embodying the values in all activities. Relationships are based on collaboration and respect.  Resources are leveraged in a manner that is strategic and cost effective in order to achieve Fulfill’s mission and goals.

This position is primarily responsible for the timely, efficient and safe pick up and distribution of food and product to the member agencies and donors Fulfill serves.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responsible for the conscientious and safe operation of all warehouse vehicles, weighing and material handling equipment in order to avoid personal injury and damage to product, equipment or facility.
  • Follows established procedures and assigned routes for the timely and efficient pick up and delivery of goods; submits all receipts and vouchers for gas, oil, tolls, and other related expenses; accurately completes daily travel log.
  • According to operating procedures, maintains vehicle in clean, safe, and good condition at all times; completes Vehicle Checklists every morning to ensure fluids, mirrors, lights, tire pressure and overall vehicle is in good operating condition; reports problems or damage to manager immediately; cleans vehicle at the end of day; notifies warehouse supervisor of upcoming vehicle inspection, emissions test, insurance, registration and servicing requirements.
  • Follows established procedures safely and efficiently loads and unloads, accurately accounts for all products received or outgoing, and submits associated documentation including Bills of Lading, invoices and warehouse releases.
  • Maintains scale equipment in clean, secure, safe and overall good operating condition for weighing goods.  Weighs food and products to ensure accuracy of inventory, reporting, and proper food distribution charges are maintained.
  • Follows Fulfill’s procedures to avoid spoilage or contamination of food; checks condition of food, determines acceptability of food, secures all containers, accurately prepares or verifies labels reflecting donor name, date, description, weight and any other relevant data; accurately completes and submits documentation recording receipt of food; safely stores and/or delivers product as required; cleans and stores all food transporting equipment daily.
  • Actively recruits donors, identifies wholesale food distributors while on the road, provides distributor with Fulfill’s cards or brochures and report potential donors to warehouse supervisor to continuously expand the donor network.
  • Demonstrates professionalism and speaks respectfully when interacting with staff, volunteers, community, or agency representatives.

May perform Receiver/Handler duties as required

  • Inspects incoming product to ensure products for accuracy of Bill of Lading, container markings or damage, dates, temperature requirements and pest/contamination in accordance with Fulfill operations.
  • Accurately, efficiently and safely sorts, labels products and receiving labels and stored items on racks, shelves, bins or refrigerated rooms/freezers according to product type size, expiration date or product code.
  • Weighs and records items received from local donors, completes product documentation and stores as necessary.
  • Performs monthly inventory count, as instructed, by physically counting and accurately recording product quantity and type, notifying warehouse supervisor of discrepancies or problems.
  • Maintains a clean, orderly and safe work area at all times including warehouse, grounds, bins and equipment; cleans up spills immediately; keeps walk areas and exits clear; locks and secures equipment and facility as required; notifies manager of problems or needed repairs immediately.
  • Completes and maintains logs for refrigeration/freezer temperature control, quality control, pest control, incoming freight, cleaning, repair and trash.
  • Works with, and may oversee work of volunteers, to complete order processing and customer service, requiring ability to communicate clearly and effectively in explaining procedures or following up with volunteers.
  • May perform other duties as assigned.

QUALIFICATIONS

  • High school degree or equivalent required
  • Able to read and interpret documents, forms, procedures
  • Able to write routine reports, complete forms/logs
  • Possesses basic math skills including addition, subtracting, multiplying and dividing.
  • 2 years related experience
  • Valid NJ driving license and good driving record are required
  • CDL class B license or higher is required
  • Ability to operate material handling, forklift, reach machine, pallet jacks, and scale equipment.  
  • Safety and sound operation of vehicle is essential
  • Follows all Fulfill procedures; demonstrates a commitment to the values, mission and professional integrity.  

WORK ENVIRONMENT

  • Warehouse environment
  • Extensive driving, walking, standing, bending, stooping, kneeling, pushing, pulling, lifting and carrying items weighing in excess of 130 pounds
  • Drives trucks, operates forklift and other material handling equipment regularly exposed to outside weather conditions, fumes, air particles, cold and vibrations; regular contact with volunteers and agencies
  • Periodically works extended hours, nights, and weekends

Job Title: Delivery Driver

Department: Administration

Reports to: Chief Financial Officer

Classification: Non-Exempt – Part Time

Date Update: July 12, 2021

About Fulfill:

Fulfill’s mission is to alleviate hunger and build food security in Monmouth & Ocean Counties and to make sure that all people at all times have access to enough nutritious food to maintain an active and healthy life.  Fulfill’s team is dedicated to building community awareness and creating an efficient food distribution network to eliminate hunger.  Staff is committed to embodying the values in all activities.  Relationships are based on collaboration and respect.  Resources are leveraged in a manner that is strategic and cost effective in order to achieve Fulfill’s mission and goals.

This position is primarily responsible for the timely, efficient and safe pick up and distribution of food and product to the clients Fulfill serves.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responsible for the conscientious and safe operation of all company vehicles.
  • Follows established procedures and assigned routes for the timely and efficient pick up and delivery of goods; submits all receipts and vouchers for gas, oil, tolls, and other related expenses; accurately completes daily travel log.
  • According to operating procedures, maintains vehicle in clean, safe, and good condition at all times; completes Vehicle Checklists every morning to ensure fluids, mirrors, lights, tire pressure and overall vehicle is in good operating condition; reports problems or damage to manager immediately; cleans vehicle at the end of day; notifies warehouse supervisor of upcoming vehicle inspection, emissions test, insurance, registration and servicing requirements.
  • Follows established procedures safely and efficiently loads and unloads, accurately accounts for all products received or outgoing, and submits associated documentation.
  • Follows Fulfill’s procedures to avoid spoilage or contamination of food; checks condition of food, determines acceptability of food, secures all containers, accurately prepares or verifies labels reflecting client name, date, description, weight and any other relevant data; accurately completes and submits documentation recording receipt of food; safely stores and/or delivers product as required; cleans and stores all food transporting equipment daily.
  • Demonstrates professionalism and speaks respectfully when interacting with staff, volunteers, community, or agency representatives.
  • May perform other duties as assigned.

QUALIFICATIONS

  • High school degree or equivalent required
  • Able to read and interpret documents, forms, procedures
  • Able to write routine reports, complete forms/logs
  • Possesses basic math skills including addition, subtracting, multiplying and dividing.
  • 2 years related experience
  • Valid NJ driving license and good driving record are required
  • Safety and sound operation of vehicle is essential
  • Follows all Fulfill procedures; demonstrates a commitment to the values, mission and professional integrity.  

WORK ENVIRONMENT

  • Warehouse environment
  • Extensive driving, walking, standing, bending, stooping, kneeling, pushing, pulling, lifting and carrying items weighing up to 25 pounds
  • Drives company vehicles and exposed to outside weather conditions, fumes, air particles, cold and vibrations; regular contact with volunteers and agencies

Job Title: Development and Database Assistant 

Classification: Full-time Exempt

Department: Development

Reports To: Development Director    

Prepared Date: July 2021

SUMMARY

Fulfill is a nonprofit organization whose mission is to alleviate hunger and build food security in Monmouth and Ocean Counties. Fulfill’s team is dedicated to building community awareness and creating an efficient network of services to eliminate hunger. We are committed to embodying Fulfill’s values in all activities and relationships are based on collaboration and respect.

Fulfill’s Development team builds community awareness of Fulfill’s work related to food insecurity, and raises funds from a variety of sources for Fulfill programs to alleviate hunger and build food security. This position provides critical database support and helps the Team in all aspects of Development to maximize revenue generation from a variety of sources to support program efforts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Receives spreadsheet and copies of mail received at Fulfill from Finance. Enters donor data to Raiser’s Edge system reconciling total amount received against Finance batch spreadsheet.  
  • Assists Development & Database Specialist in maintaining accurate records in database, including adding new donors, revising addresses, phone numbers and emails for existing donors, reviewing returned mail and making adjustments, merging or making donors inactive as needed.
  • Assists with reconciliation for major events such as Gala, Chop Hunger, Golf Event, Etc.
  • Manages order tracking and fulfillment of Holiday Ornaments.
  • Generates thank you letters through Raiser’s Edge on a timely basis and with accuracy. 
  • Supervises volunteer staff for stuffing thank you letters and special projects (e.g., saving 1K+ letters to donor records).
  • Prepares annual tax letters for monthly donors and as requested.
  • Completes matching gift forms from donors and confirms matching gifts in employer portals. Note matching gifts details in donor records.
  • Connects with donors via phone and email to process donations and answer questions about gifts and/or Fulfill programs.
  • Supports finance with searching records and documentation as needed
  • Assists with Fulfill events in various capacities.
  • Demonstrates a professional demeanor in all interactions with corporate, government, agencies representatives, volunteers, Board members and community.  
  • Maintains a good working knowledge of Fulfill policies and Development programs in order to provide accurate and appropriate support.
  • Answers phone inquiries, performs general clerical duties. Monitors letterhead and other supplies for mailings.
  • Works with Fulfill staff members on projects and provides back up support to other departments as needed and assigned.

QUALIFICATIONS

College Degree: BA/BS 

Preferred three years’ experience with database management and use of Raiser’s Edge or similar fundraising software system. 

Good communication, organization, and telephone skills are required. Detail oriented, able to handle multiple priorities and work independently under general supervision. Proficiency in MS Word, MS Office, particularly Excel, data entry and use of computers. Raiser’s Edge or similar fundraising software experience a must. Demonstrates a commitment to Fulfill’s values, mission and professional integrity.

WORK ENVIRONMENT

Work is value, goal and deadline driven; extensive computer and phone work, walking, standing, bending, stooping, kneeling, lifting and carrying items weighing in excess of 20 pounds; frequent contact with volunteers, committee and Board members, staff, donors, media/vendors and agencies; periodically works extended hours.

Job Title: Warehouse Associate

Department: Operations

Reports to: Operations Manager

Classification: Full-Time – CONTRACT

Date Update: December 1, 2020

About Fulfill:

Fulfill’s mission is to alleviate hunger and build food security in Monmouth & Ocean Counties and to make sure that all people at all times have access to enough nutritious food to maintain an active and healthy life.  Fulfill’s team is dedicated to building community awareness and creating an efficient food distribution network to eliminate hunger. Staff is committed to embodying the values in all activities. Relationships are based on collaboration and respect.  Resources are leveraged in a manner that is strategic and cost effective in order to achieve Fulfill’s mission and goals.

As a member of the Operation Team, the Warehouse Associate plays an important role in ensuring the highest level of inventory accuracy and the overall efficiency of the warehouse and the associated functions of the warehouse.  The Warehouse Associate is responsible for order fulfillment, receiving and other general warehouse duties as assigned. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • According to established guidelines and the appropriate “pick” sheet, accurately and thoroughly fulfill inventory order requests.
  • Accurately accounts for all products received; completes receiving forms for inventory documentation
  • Inspects incoming product to ensure products for accuracy of Bill of Lading, container markings or damage, dates, temperature requirements and pest/contamination in accordance with Feeding America and Fulfill.
  • Accurately, efficiently and safely stores items on racks, shelves, bins or refrigerated rooms/freezers according to product type, size, and expiration date or product code.
  • Utilize conscientious and safe handling of all warehouse material handling equipment including pallet jacks, hand dollies and forklift in order to avoid personal injury to self, others and damage to product, equipment or facility.
  • Remain knowledgeable of current inventory and inventory levels.  Performs monthly inventory count, as instructed, by physically counting and accurately recording product quantity and type, notifying supervisor and/or manager immediately of discrepancies or problems.
  • Works with Operations Manager for accurate and timely completion of daily, weekly, monthly, quarterly and yearly reports.
  • Maintain a clean, orderly and safe work area at all times including warehouse, grounds, bins and equipment; cleans up spills immediately; keeps walk areas and exits clear; locks and secures equipment and facility as required; notifies supervisor of problems or needed repairs immediately. 
  • Works with and may oversee work of volunteers to complete order processing and customer service, requiring ability to communicate clearly and effectively in explaining procedures or following up with volunteers.
  • Demonstrates professionalism and speaks respectfully when interacting with staff, volunteers and the general public. 
  • Adheres to all AIB, Feeding America, DOH, DOA and OHSA standards.
  • May perform other duties as assigned.

QUALIFICATIONS

  • High School Diploma or GED required.  
  • Experience in a warehouse environment preferably in the food industry.
  • Ability to read and write in English and at a level that is generally accepted as literate. 
  • Possess basic math skills including adding, subtracting, multiplying and dividing.
  • Must be willing to be certified on all power equipment and have the ability to operate material handling equipment such as dollies and pallet jacks, forklifts, etc..
  • Microsoft Office (Excel, Word) preferred. 
  • High level of personal integrity and honesty.

WORK ENVIRONMENT

Warehouse environment: extensive walking, standing, bending, stooping, kneeling, pushing, pulling, lifting and carrying items weighing in excess of 70 pounds; operates material handling equipment; regularly exposed to variable weather conditions from mild to extreme heat and cold, fumes, air particles, contact with volunteers and customers; periodically works extended hours.

Title: Resource Connections Outreach Specialist

Department: Advocacy & Programs

Reports to: Resource Connections Team Supervisor

Status: Full time, exempt

Fulfill (formerly the FoodBank of Monmouth and Ocean Counties) is a nonprofit organization whose mission is to alleviate hunger and build food security in Monmouth and Ocean Counties. Fulfill’s team is dedicated to building community awareness and creating an efficient network of services to eliminate hunger. We are committed to embodying Fulfill’s values in all activities and relationships are based on collaboration and respect.

The Resource Connections Specialist assists low and middle income individuals with applications for the Supplemental Nutrition Assistance Program (SNAP) and affordable health insurance (Marketplace or GetCovered NJ), free tax preparation through the Volunteer Income Tax Assistance (VITA) program and other benefits or services at multiple outreach sites in the community. The percentage of time devoted to each service will vary depending on Fulfill’s priorities.

Qualifications:

  • High School degree required; college degree preferred.
  • Bi-Lingual in English and Spanish, French, Mandarin, Chinese or Portuguese preferred.
  • 3-5 years of experience related to counseling, customer service or social work.
  • Experience providing assistance to clients with SNAP, GetCovered NJ and/or VITA benefits.
  • Strong writing and communications skills.
  • Intermediate knowledge of Microsoft Office (Word, Excel, Power Point, Outlook).
  • Valid driver’s license and reliable transportation is required for work at other locations

The Resource Connections Outreach Specialist duties include the following:

Outreach

  • Participates in training and updates to learn about SNAP and other benefits as needed, obtaining any certifications if required.
  • Travels to multiple sites in the community to provide assistance to clients with SNAP and other benefits,
  • Submits applications for SNAP and other benefits through the One-App or other application processes as available,
  • Assists clients with health insurance, resolving issues and submitting applications for the Marketplace or NJ FamilyCare.
  • Ensures client has all necessary documents for tax preparation and prepares tax returns, if involved with the VITA program.
  • Refers clients to other assistance they may be eligible for (utilities, WIC etc)
  • Provides information about SNAP and various benefits at community outreach events.
  • Advocates for client with social services or other agencies to ensure they receive the benefits they are eligible for, communicates and collaborates with other members of the Resource Connections Team.
  • Other duties related to the Resource Connections program as needed.

Quality & Compliance

  • Maintains confidentiality of client information among non-involved parties.
  • Ensures every client signs a release of information to input their data into Fulfill’s secure database or to follow up with local offices regarding applications when needed.
  • Maintains Fulfill’s secure database accurately to track services provided.
  • Follows up with the client regarding benefits received and enter outcomes into database.
  • Compiles, maintains and communicates timely reports for program stakeholders as required.

Community Relations

  • Assists in working with county and state food stamp offices, sharing relevant information and advocating on client’s behalf.
  • Maintains good relationships with staff and volunteers at outreach sites, and referral organizations.

Caseload Management

  • Acts as a resource to agencies and clients, providing links to resources and services.
  • Maintains consistent, professional contact with agencies; adheres to professional and ethical guidelines in all client interactions.

Miscellaneous

  • Provides back up support to other departments as needed.
  • Performs other assignments as required.
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